Privacy Policy

Effective Date: August 19th, 2024

Introduction

Solara Mental Health (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines the types of information we collect from you, how we use that information, and the steps we take to protect it when you visit our website, https://solaramentalhealth.com, and any of its subdomains (collectively, the “Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Site.

We recognize the importance of maintaining your trust and confidence, and we aim to provide a transparent and comprehensive overview of our privacy practices. This policy is designed to help you make informed decisions about the information you share with us.

Information We Collect

We collect a variety of information from you to provide and improve our services. The information we collect can be categorized into personal and non-personal information.

  • Personal Information: Personal information is data that can be used to identify you directly or indirectly. We collect personal information that you voluntarily provide to us when you interact with our Site, including:
    • Name: Your first and last name.
    • Contact Information: Your physical address, email address, and phone number.
    • Messages: Any additional information you choose to provide in the message field of our contact forms or live chat.
    • Sensitive Information: If you choose to provide sensitive information, such as health-related data, it will be handled with the highest degree of confidentiality and security.

  • Non-Personal Information: Non-personal information cannot be used to identify you directly. This information is collected automatically as you navigate our Site and includes:
    • Device Information: Details about the device you use to access our Site, including IP address, browser type, operating system, and unique device identifiers.
    • Usage Data: Information about your interactions with our Site, such as pages viewed, links clicked, time spent on the Site, and the referring URL.
    • Geolocation Data: Approximate location data based on your IP address.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities over time and across different websites or online services. For more information, see our Cookie Policy below.

How We Use Your Information

We use the information we collect from you to enhance your experience on our Site, provide our services, and meet our legal obligations. Specifically, we use your information in the following ways:

  • Service Delivery: To operate, maintain, and provide you with the features and functionality of our Site and services.
  • Communication: To communicate with you, including responding to your inquiries, providing customer support, sending administrative messages, and updating you on changes to our policies or terms of service.
  • Personalization: To personalize your experience on our Site, including tailoring content, recommendations, and offers to your interests and preferences.
  • Marketing and Promotions: To send you promotional materials, special offers, and other communications about our services and those of our partners, where permitted by law. You can opt out of these communications at any time.
  • Analytics and Research: To analyze and understand how our Site is used, identify trends and preferences, and improve our Site, services, and user experience.
  • Security and Fraud Prevention: To protect our Site, services, and users from security threats, fraud, and other malicious activities, and to enforce our terms and conditions.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to requests from public and government authorities.

Pixel Tracking and Third-Party Integrations

We utilize pixel tracking and third-party services to better understand our users and improve the effectiveness of our marketing efforts.

  • Pixel Tracking: Pixel tracking involves embedding small, invisible images (pixels) on web pages or emails that track user behavior, such as which pages are visited or whether an email is opened. We use pixel tracking on social media platforms such as Facebook, Instagram, LinkedIn, and Twitter. These pixels allow us to measure the performance of our marketing campaigns and understand how users interact with our content across different platforms. The data collected by these pixels may include information about your browser, device, and IP address, and is governed by the privacy policies of the respective social media platforms.
  • Third-Party Integrations: We work with several third-party service providers to enhance our Site and services. These providers may collect, use, and share information as part of their services to us. Our key third-party integrations include:
    • Google Analytics: Helps us analyze website traffic and user behavior. Google Analytics collects information such as your IP address, browser type, and the pages you visit on our Site. This data is anonymized and aggregated for analysis.
    • Google AdWords: Manages and optimizes our online advertising campaigns. Google AdWords uses cookies to track conversions and measure the effectiveness of our ads.
    • HubSpot: A customer relationship management (CRM) tool that helps us manage communications and interactions with our users. HubSpot may collect personal information provided through contact forms and live chat.
    • CallRail: Tracks and manages phone calls to understand the effectiveness of our marketing campaigns. CallRail may collect call metadata, such as caller ID and call duration.
    • Microsoft Clarity: Analyzes user interactions with our Site, including clicks, scrolls, and mouse movements, to help us improve the user experience.

These third-party services may use cookies and similar technologies to collect information about your interactions with our Site. This information is used to provide insights into user behavior, improve our services, and optimize our marketing efforts. The data collected by these third parties is subject to their respective privacy policies.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies and similar technologies are essential tools we use to provide you with a seamless and personalized experience on our Site. This section explains how we use these technologies and how you can manage your preferences.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They allow the website to recognize your device and store information about your preferences or actions. Cookies can be “persistent” (remaining on your device after you close your browser) or “session” (deleted when you close your browser).

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the basic functioning of our Site. They enable core features such as security, network management, and accessibility. Without these cookies, the Site may not function properly.
  • Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and whether visitors encounter errors. The data collected by these cookies is aggregated and anonymous, and it helps us improve the performance of our Site.
  • Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. For example, they may remember your login details or preferences for future visits.
  • Targeting Cookies: These cookies track your browsing habits to deliver ads relevant to you. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. Targeting cookies are often placed by third-party advertising networks with our permission.

Managing Cookies:

You can control and manage cookies in several ways. Most browsers allow you to refuse or accept cookies, delete existing cookies, or alert you when a cookie is being sent. The method for doing so varies depending on the browser you use. However, please note that if you disable cookies, some parts of our Site may not function properly, and your experience may be affected.

Do Not Track:

Our Site does not respond to “Do Not Track” signals. However, you can enable or disable Do Not Track in your browser settings, which may limit the data collected by third-party services.

Other Cookies

  • You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.
  • You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Children’s Privacy

Protecting the privacy of children is important to us. Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Parents and guardians are encouraged to monitor their children’s online activities and educate them about safe and responsible use of the Internet. If you believe that we may have collected personal information from a child under 13, please contact us immediately at [email protected] so that we can take appropriate action.

International Transfers

Although Solara Mental Health primarily serves users within the United States, the information we collect may be transferred to, stored, and processed in countries other than the one in which the information was originally collected. These countries may have data protection laws that are different from those in your country of residence.

By using our Site, you consent to the transfer of your personal information to countries outside of your country of residence, including the United States, where we and our third-party service providers operate. We take appropriate measures to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Subdomains

This Privacy Policy applies to all subdomains of solaramentalhealth.com. Any subdomains of our main website are governed by this Privacy Policy, ensuring that your privacy is protected across all our online platforms. Whether you interact with us on our main website or any of its subdomains, the same standards of privacy and data protection apply.

Data Security

The security of your personal information is of paramount importance to us. We implement a comprehensive set of security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Security Measures:

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers. This ensures that sensitive information, such as login credentials and payment details, is encrypted during transmission.
  • Secure Hosting: Our Site is hosted on Kinsta, a leading provider of secure and reliable hosting services. Kinsta uses advanced security technologies and practices to protect our website from threats.
  • Data Storage: We store your data securely using Google Cloud and Google Workspace, which offer industry-leading security standards, including data encryption, access controls, and redundancy measures.
  • Access Controls: Access to personal information is restricted to authorized personnel only. We implement role-based access controls and require strong authentication methods for accessing sensitive data.
  • Regular Audits and Monitoring: We conduct regular security audits and assessments to identify and address potential vulnerabilities. Our systems are continuously monitored for suspicious activity, and we maintain an incident response plan to manage any security breaches promptly.

Third-Party Security:

While we take extensive measures to secure the data we collect and store, it’s important to note that no method of transmission over the Internet or electronic storage is completely secure. We work with third-party service providers who adhere to strict security standards, but we cannot guarantee the absolute security of data transmitted to or from our Site. In the event of a data breach, we will promptly notify affected individuals and take appropriate steps to mitigate the impact.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Our data retention practices are designed to balance the need to retain information for legal, operational, and business purposes with the need to respect your privacy.

Retention Periods:

  • Customer Data: We retain your personal information for the duration of your relationship with us. If you terminate your relationship with us, we may retain certain data for a period to comply with legal obligations, resolve disputes, enforce our agreements, or maintain records for legitimate business purposes.
  • Marketing Data: Personal information collected for marketing purposes is retained until you opt out of receiving marketing communications or request that your information be deleted. We regularly review our marketing lists to ensure we do not retain outdated or unnecessary information.
  • Analytical Data: Data collected for analytics and research purposes is typically aggregated and anonymized, allowing us to retain it indefinitely without compromising your privacy. This data helps us understand long-term trends and improve our services over time.

Data Deletion:

If you wish to have your personal information deleted, you may request deletion at any time by contacting us at [email protected]. Please note that we may be required to retain certain information for legal, regulatory, or security reasons, even if you request deletion.

Also:

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

We believe in empowering you to control your personal information. Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. These rights may include:

  • Access: You have the right to request access to the personal information we hold about you. This includes the right to know what data we collect, how it is used, and with whom it is shared.
  • Correction: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal and contractual exceptions. We will take reasonable steps to delete your information, unless retention is required by law.
  • Objection: You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or profiling. If you object, we will stop processing your information for that purpose unless we have a compelling legitimate reason to continue.
  • Data Portability: In certain circumstances, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You may also request that we transfer your information to another data controller, where technically feasible.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before processing your request. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes to this policy, we will update the “Effective Date” at the top of the policy and post the revised policy on our Site. If the changes are significant, we may provide more prominent notice, such as a banner on the Site or an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes to this policy constitutes your acceptance of the updated Privacy Policy.

Legal Disclosures

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information via email or by posting a prominent notice on our Site.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we are here to help.

Please contact us at:

Email: [email protected]
Mailing Address: Solara Mental Health, 1321 Garnet Ave, San Diego, CA 92109